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We keep your website and apps secure, fast and up to date — with proactive monitoring, updates, backups and flexible monthly maintenance plans.
Launching is just the beginning. We provide ongoing maintenance and support that keeps your software secure, current and performing at its best.
From bug fixes and updates to performance tuning, security patches, monitoring and backups, our flexible plans give you peace of mind and a partner you can rely on.
A complete set of solutions delivered by a team that sweats the details.
Rapid diagnosis and fixes to keep things running.
Keep apps current with the latest features and OS.
Content, design and functionality kept fresh.
Speed tuning for a faster, smoother experience.
Timely patches to protect against new threats.
24/7 monitoring with instant alerts on issues.
Automated, secure backups you can restore anytime.
Continuous improvements as your needs evolve.
Predictable, all-inclusive care at a fixed price.
A proven, transparent process from first idea to launch and beyond.
We map your goals, users and scope to define a clear, actionable roadmap.
Wireframes and interactive prototypes validate the experience before we build.
Agile sprints turn the design into clean, tested and production-ready code.
Functional, performance and security testing on real devices and browsers.
Smooth release to your servers, app stores or the cloud with zero downtime.
Ongoing monitoring, updates and enhancements keep everything running.
We've delivered results across a wide range of sectors and business sizes.
Experienced people, secure solutions and a commitment to doing it right.
Senior engineers and designers with years of hands-on delivery across industries.
Security best practices, encrypted data and role-based access baked into every build.
Clean, modular architecture that grows painlessly as your business scales.
Transparent milestones and agile sprints keep your project on schedule.
Regular demos, shared boards and a single point of contact from day one.
Post-launch maintenance and support plans so you are never left stranded.
Software does not sit still after launch. Here is the work that keeps a system alive, and how we scope and price it honestly.
Nothing about your system changes on the day you stop paying for development, and everything around it keeps moving. Browsers update and break a form. A package reaches end of life and stops receiving security patches. Apple raises its minimum SDK requirement, and an app that misses the deadline simply cannot be updated until it is raised. A payment gateway deprecates an API version. A certificate expires. A disk fills with logs.
None of these is anybody's fault and all of them arrive whether or not there is a plan. A realistic budget is 15–20% of the original build cost per year, and that is the line most quotes leave out entirely — which is why the first year after launch is where so many otherwise successful projects quietly decay.
"Maintenance" is used to mean anything from occasional emails to a full second team. So we write it down. A typical retainer with us includes:
What it does not cover is new features of any size. Those are quoted separately, which protects both sides: it stops your retainer being silently consumed by a project, and it stops us being asked to build a module inside a support budget.
An SLA is only useful if it says what happens rather than how much someone cares. Ours ties response to the same severity scale we use during development:
| Severity | Example | Response |
|---|---|---|
| Critical | Site down, payments failing, data at risk | Immediate; work continues until resolved or worked around |
| High | A main journey broken, no workaround | Same working day |
| Medium | Broken with a workaround | Within the week |
| Low | Cosmetic or wording | Batched into the next release |
Note that these are response commitments, not resolution promises. Anyone guaranteeing a fix time for a problem they have not seen yet is guessing. What we will commit to is that a critical issue gets a person on it immediately and honest updates while it is being worked.
A good share of our maintenance work is on systems we did not write. Two things decide whether that is sensible: whether we can read the code, and whether we can get real access to the infrastructure.
So we start with a paid assessment — usually two to five days — which produces an inventory of what exists and what actually runs, a list of every credential and account with who currently holds it, the dependency and platform versions with their end-of-life dates, whether backups exist and whether a restore works, the immediate security exposures, and an honest verdict on maintainability with a recommended plan.
Sometimes that verdict is that maintaining it costs more than replacing it. We have delivered that answer, with reasoning, on projects we would have preferred to simply take over. It is worth knowing before you commit a year of retainer to something that needs rebuilding.
This part is usually the bottleneck when a previous vendor is uncooperative, so it is worth starting early: the source repository with its history, hosting and server access, database credentials and a current backup, domain and DNS control, app store developer accounts, third-party API keys and the accounts they belong to, and any documentation that exists. All of it in your company's name — if a previous developer holds the Apple account or the domain, that has to be resolved before anything else, and it is the single most common way businesses find themselves stuck.
Every living system accumulates shortcuts. The failure mode is not having them — it is never paying any of them down, until the codebase is slow to change and every estimate carries a fear premium.
We reserve a slice of each retainer, typically around a fifth, for maintenance of the system itself rather than of tickets: removing dead code, adding the test that would have caught last month's bug, fixing the query that has become slow as data grew, upgrading the dependency before it becomes urgent, documenting the part everyone avoids. This is invisible in any given month and it is the difference between a system that is still pleasant to work in after three years and one that everybody dreads touching.
Retainers should be easy to leave. Ours are month to month after an initial period, and the exit terms are written up front: you already hold every account and the repository, you get a current backup and up-to-date deployment documentation, and we will brief an incoming team without obstruction. We would rather keep clients because staying is the better option than because leaving is difficult — and the vetting questions in our guide to hiring a development team apply to us as much as to anyone.
